Hi,
I have a campaign. I add a test user to the campaign and then go thru and test each step. On step 9 when I "run" it shows "error" and does not send the email. BUT I DON"T GET ANY MESSAGE AS TO WHAT THE ERROR IS. I tried it several times and still get "error".

How do I figure out the problem or how to fix it?

Stuck in the mud,
-TT

Which one of your follow up sequences is giving you the error? And can you give me an approximate time frame you tried to run this test?

The sequence is called "Consumer Download - 45 Day Follow-up"

I just tested it again just now at 4:52pm EST and got the same problem. Other emails in the same sequence do not create an error. I can reschedule and send them with no problem.

The ones I have trouble with are "Email #9 - Just Curious" and Email #10.

Are there any unusual characters or anything that could be in the email and cause an "error"????

Still stuck in mud,
-Tim

Tim,

Just wanted to let you know that the "ERROR" message will yield us a detailed error when a Support representative reviews your application. These error messages are usually nasty like "Java nullException..." and not productive.

We don't expect clients to have to debug our application; rather, we expect them to notify us and open a ticket when there is an error.

I hear ya though -- the errors should be more descriptive since you could interpret that as an error on your part instead of the software.

Thanks for the suggestion. I recommend you post that on the Infusionsoft Ideas area: http://ideas.infusionsoft.com/ and vote on it.

OK thanks. Do I need to call and enter a ticket or are you doing that for me????

I was getting ready to launch this campaign so need this looked into asap.

-Tim

Tim, if you hold your mouse over the red "ERROR" on the Follow-Up Sequence tab on the contact record, a tooltip should provide more info.

Also, if you don't mind posting your app name and the contact you are getting the error for, I can go look at it...

You can also send me a private message if you don't want to post it publicly...