Hi, Joe,

as I open this members' section i am struck by this quote: "As an Infusionsoft user, you already know that Infusionsoft liberates and empowers small businesses like yours by putting your marketing, sales, and customer service initiatives on auto-pilot."

Well, any community is only the sum and reflection of the attitudes of its users.

I entered the community with high expectations. After all, Clate's concept is superb. I assigned large scale team to getting our small (8 employess) business onto IS including the affiliate system because I agreed with everything Clate said about customer service in the digital age. People looking at buying IS even read my testimonial!

So to say i am committed is an understatement. our entire business future is in the hands of you and your team. if you deliver, we all prosper. if you don't.. the crash will resound across the web faster than Michael Jackson's demise.

And you know, in our honeymoon phase your service was excellent. A few minor hitches in education gap with some of your guys, but hey, I have history. i know this is actually better than usual for similar organisations.

So.. we spent four months readying our business for the step to affiliate system. Three weeks after launch, your support dispapeared. It's been 3 weeks since I lodged a request to return the affiliate's profile in their resoucre centre, and I only had a reply and a promise after bitching publicly on this forum. Now it's THREE EFFIN' weeks and still no action, nor any action on requests from my web designer's requests to fix a yawning hole in the way IS assigns affiliates.

So I return to my original point. A community is the sum total of the attitudes of its residents. I am willing to return to my role as a supportive happy resident but at the moment i liken you to the guy next door who mows his lawn at 5 am Sunday. You ain't talkin' so why should I mind your kids?

Action please.

Ian Blair Hamilton
Managing Director,
AlkaWay
www.alkaway.com.au

I've used other boards and I don't mind this too much so far (although I just started.) I know this may sound dumb, but I seem to have a hard time getting into the forum in the first place. There must be some simple lin ksomewhere to get me to the main page with all the threads but I fake my way in everytime because it doesn't seem obvious to me.

BTW...I came here in hopes of finding some more creative ways to use the software. So far, I've seen a bunch of people that just seem to sell your software. Where are the "real people with real stories"

Ok. I get it now. I thought I was being dumb and I was. The Forum button has a drop down menu that says RSS so I thought that was my only option. Disregard. (Although I believe in putting the header into the drop down if there is more than just the header to be listed).

Ian,

I have reviewed this with our support team and have confirmed the bug you informed us about has been deployed to all apps last night.

Our apologies for the delay, I sent you an email about it.

Thanks,
Joe

Many thanks, Joe!
This is definitely what a community is all about; someone willing to listen when a neighbour has a problem.