Hi,

I'm totally new and we are not yet using our Infusion, but would like to sell products so people can choose whether to buy in US$, Pounds Sterling or the Euro. Our objective is for them to have charges go through on their VISA or MC or AMEX in their currency, but have the exchanged amount end up in our Pounds Sterling bank account.

I'm doing this now personally with Paypal and it works fine. My little shopping cart gets around the currency display problem by letting me set up each product three times - one for each currency - and the shopping cart display and invoices just use a line of type to say: Currency used for this invoice is "X"

At them moment I'm under the impression we simply can't use the Infusion shopping cart, and support did not offer any useful workarounds when I asked about multi-currency.

Is there something I'm missing? I'd love to use Infusion e-commerce linked to inventory, but right now I believe that I can't.

Thanks for any enlightenment.

Pam

Can someone explain if this can be

Hey Pam,

right now, Infusion supports USD, Pounds and the Australian Dollar. No Euro.

For processing credit cards, you need a Merchant Account, if you search in the knowledge base, you will find a list of supported ones for Infusion.

You will face at least 2 issues: 1.) you can not change the invoices in Infusion, thus you will see e.g. the US tax on the form, which makes no sense at all for any country but the US.

Also, if you charge Euros, you will have customers with names with mutated vowels, e.g. french, spanish, german, etc., and Infusion does not support mutated vowels.

There is a feature request running at

http://ideas.infusionsoft.com/pages/general/suggestions/39544-support-international-character-sets

for the vowel issue, there are other treads there for the billing and other international user issues.

Also, e.g., Voice Broadcast is not per se functioning. Infusion is using Protus, and somewhere in the process, the ability to send to international mobile phones is getting lost.

I know about all these issues as I have been working on them for the past 9 months, ever since we bought Infusion.

Right now, in my company, we are doing a business model to see if it would be worth it to create our own international Voice Broadcasting provider system, as we have the technical ressources to do so.

But the point is, you can not use the integration that Infusion offers, you have to go via custom programmed solutions, for which you need a programmer.

I would highly recommend you post a comment with 3 voting points on the thread mentioned above, which would help all the international users, me included, to get heard with our issues.

If I can help you with anything, please let me know,

Patrick Leypold

Can someone explain me what is the problem to change the Infusionsoft system to be able to display international characters? I always thought this was a rather simple server setting...

I still desperately awaiting for the support of other currencies. At this moment I am forced to use another shopping cart for foreign currencies.

I'm just trying to set up in Infusion - we are in the UK and believed that Infusion would be able to do this as they are such a powerful tool but alas we are finding out that they are US centric. They are happy to take international customers and their cash but can't quite get round to being a global company. I have decided to use the dollar though to sell goods online as downloadable things for us have a bigger market in the US and we will be using an order form for £ event selling in the UK.

Infusion should recognise their global partners to deal in a global market.

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