Cindy,

Just an FYI, according to Infusion support. Infusion does not currently support international characters. What this means is that you can bill your international customers and the contacts will go into Infusion, there are some known issues:

1. If you send a plain text campaign email, contacts with special characters will be translated into the question mark character. For example, Colón will be shown as Col?n in your email.
2. Exports to CSV files will show as Col?n as well.
3. Contacts transferred via the API into Infusion will be imported as Col?n.
4. When searching for customers, the hyperlink will display with Col?n.
5. Strangely enough single plain text emails to international customers will be sent correctly due to the content encoding. Bulk plain text emails are sent with 7bit encoding and single emails are sent using ISO-8859-1 encoding.

I haven't heard anything if Infusion will support International characters in the future. Currently the work around is to filter international characters and replace them with non accented characters. This can be done before the contact is transferred using the API. If you are not using the API, you will have to do this manually.


Thanks,
Greg