How do I develop a ticket reservation system using InfusionSoft and Joomla (or can I just buy yours)?

I have been using InfusionSoft for a few years. I have never realy figured out how best to use all the bits (but that is okay). I also use Joomla to front-end a few websites.

I want to run some courses. Some free some not free. I want to take bookings and collect money.

People can buy multiple tickets, but I need to collect all the names and addresses so I can give them certificates on the day.

I have members of a society who will get reduced rates for the courses.

I can imagine how some of these requirments can be fulfilled but not how to do this all together and as automated as possible.

I am not a techy. I can't write code but I can follow a sequence and set some stuff up in both InfusionSoft and Joomla. I get bored very quickly if stuff is difficult!

Help!

David,

Thanks for sharing your question the community. I admit, I don't know Joomla that well to be able to suggest a solution, but I do have a few ideas on how this could be done to help alleviate the workload for you and your business.

You could create different Web Forms and set various actions on those to add Tags that describe the "level" of access that one has. From there, you can pull those tags and export into a Mail Merge so you can print (or have a company) print those certificates for you.

As far as setting up a paid-course system, it's similar to the Web Form example above. You could use Order Forms where you sell tickets. On the success actions, you could indicate sending a mail template, adding a tag and even make use of the fulfillment list feature so you can print separate certificates.

The next thing is to be able to provide a means to how people can access premium content and stuff on your site. This is where I become fuzzy. There is a Joomla integration from Infusion Alliance (a CMAC partner of ours) where they have a free and commercial solution to link up user registration and restrict access to various tags and levels in Infusionsoft.

I hope this helps or adds clarity to what you're looking to do. Let's keep this alive and discuss it more and I'm sure people will be happy to chime in with their ideas.

~Joe

I figured out a simple way to capture the details of additional delegates. Simply have an "Additional Delegates" web form as the Thank You Page of a sales form that captures the payment. The Thank You page of this URL is itself. If I put a Big Box "No more Delegates to Enter" an link to a finished thank you page then I get the info I want.

Can I make the Company mandatory on the order form and bring that data into the resulting web forms?

I can have actions on the forms that tag and add to a fulfilment list.

I could also have an email template of the certificate as part of a sequence after the event. Obviously I would need to manually intervene if they did not attend.

The only thing this does not do is valid the number paid for is the same as the number entered. Any suggestions?

Hi David

Your setup and what you want to do sounds so very similar to the project I am about to start on! I use WYSIWYGWebBuilder on the front-end instead of Joomla and I have a membership site on the backend.

I want to also allow people to choose from multiple venues & dates for the same event, give them a forced free 14 day trial of my membership site at signup and take 50% at time of booking and then the other 50% one week before the event. I also want to email them a few days after the event a one-click 're-book now' button, which automatically takes the first 50% in the earlier booking cycle however because they are already a member it would have to be through a different order form this time.

So given that you allow multiple ticket sales I don't want that because I want each person to input their own card details so that I can charge the card for the membership site and the re-booking fee, however I might in the end find this too restrictive.

To achieve this I am thinking:
- A single event sales page with a drop down at the bottom of the copy asking for their chosen date and whether they are a member or not
- Then send them to an order form per event and member based on what they selected
- Take the 50%, add subscription with 14 day trial, create a payment to be taken on a specific date (if possible), trigger an email with a one-click re-book button

Things to think about (poss solutions):
- multiple ticket sales are popular (tell friend web form on thank you page)
- momentum suggests that if they re-book at the end of the current event conversions will be much higher (email re-book button to me and I click it if they say they want to re-book)
- If second 50% fails don't send them the ticket (only send ticket and final confirmation details as a success action off the second payment)
- Late bookings and turn ups on the day (increase the price 3 weeks before from 50% to full price)
- Phone bookings (give the office a link to the order form and get them to complete it as if they are the customer)
- Being left with lots of past event order forms (rename them and reuse the setup for the next event)

I currently use eventbrite.com which I'm sure I could continue to use if I used the API however it still means getting them to pay using Google checkout or PayPal, which I hate!

Given that there must be other Infusionsoft members who use it to manage events I'm hoping we can keep this post alive and create some best practice ideas. Or is there someone with a clever automated event add-on out there somewher?

FYI - because I am lazy I like to try to re-use as many of my order sequences and templates as possible, where much of the text is the same.

Writing that out was quite therapeutic however it has highlighted that just because I can do this it doesn’t mean I should. Am I over-egging the omelet? Will the sales letter be too complicated? Does anyone out there want to share a webpage they have created that is able to manage multiple events and complicated backends?

Thank you for your post David, because this is a big next step for my business I have been putting it off, now I’ve seen your post and written this out it forces me to take the next step so ‘thank you’ – I think

Best wishes

Laurence